Privacy Policy

1. Introduction

This Privacy Policy explains how FlipSync IQ ("we", "our", "us") collects, stores, and uses your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and international privacy laws such as the GDPR (General Data Protection Regulation) and the CCPA (California Consumer Privacy Act).

We are committed to protecting your personal information and maintaining your trust. By accessing or using the FlipSync IQ app, you agree to this Privacy Policy.

2. Information We Collect

We collect only the information necessary to operate the app and provide our services effectively. This may include:

• Your name and contact details (such as email address).
• Business or project-related information entered in the app.
• Uploaded images and files related to projects or site updates.
• Login credentials and authentication data.
• Usage data such as log-ins, app interactions, and error reports.

We do not collect sensitive information unless it is essential for service delivery and you have consented.

3. How We Use Your Information

We use your information to:

• Provide access to and manage your FlipSync IQ account.
• Enable communication and collaboration between project team members, trades, and investors.
• Improve app performance, usability, and security.
• Notify users about app updates, new features, or service changes.
• Respond to user enquiries and provide technical support.
• Comply with Australian Consumer Law and other legal obligations.

4. Data Storage and Security

We use encrypted cloud-based storage systems to protect your data from unauthorised access, loss, or misuse. Reasonable technical and administrative safeguards are in place, including password protection, role-based permissions, and SSL encryption.

However, no online system is completely secure. By using the app, you acknowledge that you share information at your own discretion and risk.

5. Data Access, Correction, and Deletion

You can view, edit, or delete most of your personal information directly in your account settings.

If you wish to access, correct, or delete data that cannot be managed within the app, please contact us at [email protected].

We will respond within a reasonable timeframe and in accordance with the Australian Privacy Principles.

6. Sharing and Disclosure

We do not sell, rent, or trade personal data. Information is only shared in limited circumstances, such as when:

• A Project Manager assigns a trade or collaborator to a project.
• A user chooses to share project updates or reports with a Money Partner.
• Required by law or government authorities.

All users are responsible for managing their own sharing permissions within the app.

7. International Data Transfers

Our app may use secure international cloud service providers (such as AWS or Google Cloud). Where data is stored or processed outside Australia, we take reasonable steps to ensure that those providers comply with comparable privacy protection standards.

8. Cookies and Analytics

We may use cookies and analytics tools to collect non-personal usage data that helps us improve the app experience. Cookies can be disabled in your browser, but doing so may affect certain app functionalities.

9. Retention of Information

We retain personal data for as long as it is needed to provide our services, comply with legal requirements, or resolve disputes. When data is no longer required, it is securely deleted or anonymised.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal changes or improvements to our app. The latest version will always be available within the app or on our website. By continuing to use FlipSync IQ after updates take effect, you accept the revised terms.

11. Contact Us

For questions, concerns, or complaints about privacy or data handling, please contact us at:

FlipSync IQ

Email: [email protected]

Australia